The Questions You've Asked

Do you do repairs? 
Wearing your woodsack a little too loud & proud? No problem! We have a 2 year warranty on all of our products! Depending on the problem we can offer you free repairs. Please contact our workshop with your problem at:  

Do you ship internationally? 
Why of course! If you are having any troubles with placing your order though, please contact us on or give us a call on 01902 294518 **Taxes and duties will apply to ALL international shipments.

How much is shipping? 
For UK orders over £40.00 postage will be free worldwide. Any orders under this amount will be subject to a £1.95 delivery fee. All international orders will incur delivery charges depending on your location. 


Expedited shipping? 
If you are in a rush, no need to panic. Calm down and get those panties untwisted! We offer next day shipping until 12:00 PM at an extra cost. Just give us a call or send an email to and we'll push your order out as fast as you need it. 

Would like a custom design or artwork on the wood ? 
Great question! The answer is "Yes". Give us a ring at 01902 294518 or email and let us know what you are looking for. It will cost you from £20 to £30 for the additional service. 

Minimums for orders? 
There isn't any minimum unless you want a custom design, which is 25 units.

How much is the cost if I'm buying in bulk?
Our product prices are based on style, size and quantity. Each product has it's own price and can be adjusted according to how many are in your order. The price breaks start at 25 units and go up from there - meaning the more you order, the larger the discount. 

Collaboration opportunities? 
We are always interested to hear your thoughts and ideas! Shoot an email to  paul@goodstartjones and he will help you make it happen, or work very hard trying. Remember theres no such thing as a bad idea when it comes to carrying things.

Do you make special arrangements for Creatives or just woodsack lovers ? 
We definitely can! First we would like to know what you are looking for. Just contact us on to get started.

Can I get gift wrapping or a note written?
Always! Our very own Mr Jones is a perfectionist and will always make your packages look beautiful as ever! Shoot our Happiness Deliver an email with what you want at 

Care instructions? 
Depending on the issue, either you've scratched the wood, labels piped off, or maybe the bag just requires a good clean. Then click here for the answer your seeking.  

What's your return policy?
Yes indeed. Visit our Delivery & Returns page! But in short you can return the bag in an unused condition within 14 day from your delivey we will be happy to either give you a refund or an exchange.

Is your office open for retail customers? 
Always! Real live people are at our Wolverhapton workshop from Mon-Fri 8:00am till-5:00pm. Don't be shy! Pop in and say hello! We welcome everyone.

Still got questions?
Send an email to and we'll get those questions solved! Or you can always give us a call at 01902 294518 For more contact information, visit our Contacts page.