The Questions People Ask

Do you do repairs? 
Wearing your woodsack a little too loud & proud? No problem! We have a 2 year warranty on all of our products! Depending on the problem we can offer you free repairs. Please contact our workshop with your problem at:  

Do you ship internationally? 
Why of course! If you are having any troubles with placing your order though, please contact our Customer Service  at or give us a jingle at 0121 647 6772 **Taxes and duties will apply to ALL international shipments.

How much is shipping? 
If you are ordering just 1 or 2 woodsacks it will always be free for uk deliveries but for other shipping questions click here.

Other shipping questions? 
Click here.

Expedited shipping? 
If you are in a rush, no need to panic. Calm down and get those panties untwisted! We offer next day shipping until 1:00 PM PST. Just give us a call and we'll push your order out as fast as you need it. 

Would like a custom design or artwork on the wood ? 
Great question! The answer is "Yes". Give us a ring at 0121 647 6772 or email and let us know what you are looking for. It will cost you from £20 to £30 for the additional service. 

Minimums for orders? 
There isn't any minimum unless you want a custom design, which is 25 units.

How much is the cost if I'm buying in bulk?
Our product prices are based on style, size and quantity. Each product has it's own price and can be adjusted according to how many are in your order. The price breaks start at 25 units and go up from there - meaning the more you order, the larger the discount. 

Collaboration opportunities? 
We are always interested to hear your thoughts and ideas! Shoot an email to  paul@goodstartjones and he will help you make it happen, or work very hard trying. Remember theres no such thing as a bad idea when it comes to carrying things.

Do you make special arrangements for Creatives or just woodsack lovers ? 
We definitely can! First we would like to know what you are looking for. 

Can I get gift wrapping or a note written?
Always! Our very own Mr Jones is a perfectionist and will always make your packages look beautiful as ever! Shoot our Happiness Deliver an email with what you want at 

Care instructions? 
Depending on the issue , Either you've scratched the wood or labels piped off. or just maybe it requires a good clean. Then click here for the answer your seeking.  

What's your return policy?
Visit our Deliveries & Returns page!

Is your office open for retail customers? 
Always! Real live people are at our Wolverhapton location Mon-Fri 9:00-5:00. Don't be shy! Pop in and say hello! We welcome everyone :)

Still got questions?
Send an email to and we'll get those questions solved! Or you can always give us a call at 0121 647 6772. For more contact information, visit our Contacts page.