Delivery & Returns
SHIPPING & DELIVERY
With customers all around the world, we are happy to send our woodsacks to anywhere that has a letterbox (sorry, we can’t do PO boxes). Depending on stock or custom made orders, while we always dispatch an order within 7 working days, we can’t directly control the delivery times beyond our end.
As a general rule, assume that regular post will take 2-5 days for Uk, and 6-28 days for International. Express post is generally 1-3 days for England & United Kingdom, and 6-14 days for other International.
If you live down a donkey track in Tuana Tuva, please allow a little bit extra.
OUR RETURNS POLICY
If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. However to qualify all retuned goods must be unused in a satisfactory state.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
2. FAULTY GOODS
Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by sending a email to firstname.lastname@example.org and a member of our team will look into it.
Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.
3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the EEA, you get 14 days to cancel your contract with us
This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation –
There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:
Email us: email@example.com
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using these steps . You`ll then receive a full refund as per the policy set out here.
In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.
4. UK CUSTOMERS ONLY - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
Goodstart Jones Ltd dose not pay for customer returns.
Depending on the size or weight on a woodsack On average the cost for returns is estimated between £ 3.60 to £6:20.
However we can recommend the following postal carriers:
Please note: Returns sent using any other method are at the customers own cost and liability.
5. INTERNATIONAL RETURNS - HOW DO I RETURN AN ITEM OUTSIDE THE UK?
Please follow the process below for returning your parcel to us.
1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
4. Keep your certificate of postage safe as you will need this as your proof of return.
Please post all returns to:
Unit H Britannia House, Commercial Road, Wolverhampton, West Midlands, WS1 3QV