The QUESTIONS People Ask | The ANSWERS We Give

  • Do You Do Repairs?

    Yes indeed... Wearing your woodsack a little too loud & proud? No problem! We have a 2 year warranty on all of our products!


    Depending on the problem we can offer you free repairs. Please contact our workshop with your problem at: hello@goodstartjones.com  

  • Do You Ship Internationally?

    Why of course! If you are having any troubles with placing your order though, please contact us on hello@goodstartjones.com or give us a call on (44) 01902 294518


    Taxes and duties will apply to ALL international shipments.

  • How Much Is Shipping?

    For UK orders over £40.00 postage will be free worldwide.

    Any orders under this amount will be subject to a £1.95 delivery fee.

    All international orders will incur delivery charges depending on your location.

  • Expedited Shipping? 

    If you are in a rush, no need to panic. Calm down and get those panties untwisted! We offer next day shipping until 12:00 PM at an extra cost. 

    Simply give us a call or send an email to hello@goodstartjones.com and we'll push your order out as fast as you need it. 

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  • Would like a custom design or artwork on the wood ?

    What a great question! "Yes," is the answer.

    Give us a call at 01902 294518 or send us an email at hello@goodstartjones.com and tell us what you're searching for.

    The additional service will cost you between £20 and £30. 

  • How much will it cost if I buy in bulk?

    Our product costs vary according on style, size, and quantity. Each product has its own pricing, which may be altered based on the quantity in your order.

    The price reduction begins at 25 units and increase from there, implying that the more you purchase, the bigger the savings.

  • Collaboration Opportunities?

    We are always interested in hearing your ideas and views! Send an email to paul@goodstartjones.com and he will either help you make it happen or work very hard to make it happen.

    Remember when it comes to transporting stuff, there is no such thing as a poor notion.

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  • What is your return policy ?

    Yes, absolutely we accept returns. Please see our Delivery & Returns page for more information!


    However, if you return the bag in unused condition within 14 days after delivery, we will willingly give you a refund or an exchange.


    However we refrain from receiving returns on custom made orders.

  • Is your office available to the public?

    Always! Our Wolverhampton workshop is staffed by real people from 8:00 a.m. to 5:00 p.m., Monday through Friday. Don't be afraid to ask! Come on in and say hi! Everyone is welcome.

    We provide workshop tours and showroom opportunities to potential purchasers and everyone else who is just inquisitive.

  • How about aftercare?

    All bags are recommended to be wiped with a clean damp cloth first before trying hand washed or can be placed in a washing machine for deep cleaning and air dried. Furthermore, because of their basic design, they may be quickly mended with very little sewing knowledge if necessary.


    For bags that aren't broken but might need a thorough cleaning or refresh, we offer an aftercare service that gives a bag a new lease on life. This will be a fee-based service aimed at restoring a bag to like-new refurbished state.

Do You Still Have Questions?

Send an email to hello@goodstartjones.com and we'll get back to you as soon as possible! Alternatively, you may phone us at 01902 294518. Visit our Contacts page for additional information.