Care & Repairs
All Goodstart Jones products are incredibly robust and should last years ever beyond the standard 2-year warranty of use.
Goodstart Jones always aims to maintain a high level of manufacturing in the construction of all bags, totes, and woodsacks. Our workshop has continued to hand make these bags for over 8 years and to the same high standards and by the same craftsmanship techniques. Some of the cases made 10 years ago are still in use today.
Goodstart Jones provide a free repair service under the 3-year warranty on all bags.
However depending on your bags problems or general wear and tear, using our Care & Warranty service we give you one-stop service and support to all bags and woodsack, so most issues can be resolved and put right.
Booking a Repair
If you require a repair or would like to find out more about our repair service please contact;
We will be happy to assist you with booking your repair in our workshop so please feel free to drop by.
If you would prefer to send your woodsack, please send to:
Goodstart Jones Ltd
Unit H | Brittainna House
Do not forget to include a document with the following information;
- What needs repairing
- Proof of purchase or date received if a gift.
- Pictures of product
Leadtime: 3-4 weeks
Payment: We may ask for payment in advance if outside warranty or failed inspection.
Shipping: We offer free return shipping for repaired cases